1. Returns and exchanges
1.1. General procedure
Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.
In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.jimmys-secret.com.
Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.
Items must be in original condition with all original designer tags and the www.jimmys-secret.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.
The return is carried out by the same shipping partner used for the original delivery.
You can contact UPS and arrange a pick up on the following phone numbers:
Germany: 01806 88 26 63
Austria: 08 10 00 66 30
Please provide an address where the package should be picked up. You will have the chance to organize a pick up with UPS at a time most convenient for you.
Please stick the return label provided onto the box and pass it to the UPS driver. If you follow the instructions provided you will receive a refund to your credit card or bank account less the shipping fee. If you follow the instructions stated above we will cover the costs for return shipment. www.jimmys-secret.com is not liable for any loss or damage of the items returned in a different way than stated above.
1.2. Damaged or incorrect items
Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.
Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card or bank account owner.
1.4. Currency fluctuations
www.jimmys-secret.com is not liable for any exchange rate differences between the original purchase date and the refund date.
Information about the rights of revocation can be found in our general terms and conditions.