Payment & Shipping Methods

Payment methods and security
We accept many forms of payment (for example: PayPal or credit card payment) however not all payment types may be available to you.

2.1. PayPal
Simply choose PayPal when you select a payment method on our website and you will be redirected to the PayPal website. If you do not have a PayPal account, you can open one during the checkout process. For more information, please visit https://paypal.com.
Refunds are issued to the PayPal account used for the payment of the order.

2.2. Credit card
Credit card payment is available with PAYPAL
Refunds are issued to the credit card used for the payment of the order.

2.2.1. VISA or Mastercard
PAYPAL takes part in 3D security program MasterCard® SecureCode and Verified by Visa®. These security checks are carried out directly by your bank in order to check that the credit card is being used by its rightful owner.
If your card is registered for such additional security checks, after providing the card information you will see a pop-up window, where you should confirm the transaction by entering your SecureCode. The transaction will be confirmed only after entering the valid code. For further information, please visit „Verified by Visa“ or „Mastercard Secure“.
After you provide the credit card information our payment system checks if the delivery address corresponds to the billing address registered with American Express (Amex address verification system or AVS). If the address does not match the information provided to American Express, you will receive a separate email asking you to register the delivery address with American Express. Delivery will only take place after successful verification.

2.3. Voucher
If you own a valid www.jimmys-secret.com voucher (for example gift voucher or promotion voucher), you can redeem it against your purchase on www.jimmys-secret.com.

2.4. Online security
www.jimmys-secret.com transmits all the information over secure internet connections with Secure Socket Layer (SSL) technology, which means your credit card details are always encrypted before being sent or received over the Internet. All the information is encrypted, so that only the payment provider can receive this information.

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3. Delivery and shipping costs
Unless otherwise agreed the delivery is carried out from our warehouse to the delivery address provided while placing the order.
3.1 Delivery type, shipping costs and delivery time

Our goal is to dispatch your order upon receipt of payment or the next business day at the latest. During high-volume sale periods, it may take up to 3 business days to dispatch your order. Jimmy’s Secret is not responsible for any delays caused by destination customs clearance processes, severe weather or other unforeseen circumstances. Estimated delivery times are to be used only as an approximated guideline, and commence from the date of dispatch.
Delivery Country / Delivery Region Shipping Delivery Cost Delivery Time
Germany DHL Standard 8,50 EUR 1-3 Working days
Germany DHL Express 18,50 EUR 1-2 Working days
Austria DHL Standard 9,00 EUR 1-3 Working days
Austria DHL Express 18,50 EUR 1-2 Working days
Switzerland and Liechtenstein DHL Standard 12,00 EUR 1-3 Working days
Switzerland and Liechtenstein DHL Express 25,00 EUR 1-2 Working days
Great Britain DHL Standard 12,00 EUR 2-3 Working days
Great Britain DHL Express 25,00 EUR 1-2 Working days
Rest of Europe* DHL Standard 15,00 EUR 1-3 Working days
Rest of Europe DHL Express 25,00 EUR 1-2 Working days
Middle East (BH, QA, KW, OM, SA, UAE) DHL Express 25,00 EUR 2-4 Working days
USA DHL Express 30,00 EUR 2-4 Working days
Rest of the World DHL  30,00 EUR 2-5 Working days

* not available in AL, AM, BY, BA, GE, GI, IS, KZ, MT, MK, MD, ME, SM, RS, CY, UA.

3.2. Delivery within Germany
DHL
DHL does not deliver to APO/FPO addresses or P.O. boxes. DHL Terms and Conditions apply to all deliveries carried ou.

3.3. International delivery
3.3.1. Delivery within the European Union

Jimmy’s Secret currently delivers to the following countries within the European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
3.3.2. Delivery outside the European Union to the following countries

3.3.2.1. Delivery to the following countries
Delivery to the following countries is carried out on DDP basis: Australia, Bahrain, Canada, Hong Kong, Japan, Kuwait, Liechtenstein, Macau, Monaco, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, United Arab Emirates and the USA.
It means that all relevant sales taxes, import fees and customs duties are included in the purchase price. If, by mistake, our shipping partner invoices you for these costs, please contact us immediately as you are not required to pay any additional fees.

3.3.2.2. We do not deliver to the following countries
Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Belorussia, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Cameroon, Caiman Islands, Chile, China, Cook Islands, Costa Rica, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Iceland, India, Indonesia, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kirgizstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Macedonia, Maldives, Mali, Martinique, Mauritius, Moldavia, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Reunion, Russian Federation, Samoa, San Marino, Senegal, Serbia, Seychelles, South Africa, Sri Lanka, St. Barth, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Swaziland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turks and Caicos Islands, Uganda, Ukraine, US Virgin Islands, Uruguay, Uzbekistan, Venezuela and Vietnam.
Please note that product prices stated are exclusive of all taxes and duties. Our shipping partner takes responsibility for such charges and bills the consignee accordingly. We are unable to provide an estimate of these charges. Please check with your local customs to find out if any additional charges will be applied to your order. The shipping costs for the delivery to the address provided, the insurance of the delivery and the costs for all shipping documents are covered by www.jimmys-secret.com. Please note that you must bear the costs for possible bank service fees.
If you refuse to pay these charges, Jimmy’s Secret reserves the right to charge you with any additional costs incurred to www.jimmys-secret.com.

3.4. Insurance
All goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided. www.jimmys-secret.com covers all insurance costs.

3.5. Tracking your order
As soon as your order is passed to our shipping partner, you will receive a separate email. In this email you will find a tracking number for your order, which you can use to track your order online.

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4. Returns and exchanges
4.1. General procedure
Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.
In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.jimmys-secret.com.
Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number.
Items must be in original condition with all original designer tags and the www.jimmys-secret.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.

DHL package

For the return of the returned goods please request a return form. You can hand in the returns in the branches of Deutsche Post, insert them in the packing station, or send them to a DHL delivery agent.

4.2. Damaged or incorrect items
Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.

4.3. Refunds
Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card or bank account owner.

4.4. Currency fluctuations
www.jimmys-secret.com is not liable for any exchange rate differences between the original purchase date and the refund date.

Information about the rights of revocation can be found in our general terms and conditions.
September 2017

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